Aimed at larger organisations or memberships requiring a faster response time. This agreement has all the features of the bronze support agreement plus the following

available to Lite and Pro edition customers only

UNLIMITED support time included

response time guaranteed within 8 working hours

access to restricted mobile phone numbers of senior support staff

remote control software support available*

occasional out of hours support available by appointment only

annual input into the Book-It development program

backup and restore support provided as required

Silver Plus available for online option users

Additional Silver user support over and above the first user. One additional user support required for each software license purchased.