Aimed at larger organisations or memberships requiring a faster response time. This agreement has all the features of the bronze support agreement plus the following
available to Lite and Pro edition customers only
UNLIMITED support time included
response time guaranteed within 8 working hours
access to restricted mobile phone numbers of senior support staff
remote control software support available*
occasional out of hours support available by appointment only
annual input into the Book-It development program
backup and restore support provided as required
Silver Plus available for online option users
Additional Silver user support over and above the first user. One additional user support required for each software license purchased.
Instinctive Systems is a small approachable IT company that has been specialising in web site design and electronic marketing consultancy specifically for artists and makers since 2014 and membership management database software development since 1995.