Choosing Your Book-It Support


All editions (with the exception of Shareware edition) come with 30 days free support after which we would urge you to take out a support agreement to ensure that we can promptly and cost effectively continue to support your software for you. Use the comparison chart below to quickly compare the levels of support available to you.

Book-It Support Features

Bronze

Bronze+

Silver

Silver+

Gold

Gold+

Enterprise

Cost pa/pm 1st User*

£208/£17

£393/£33

£410/£34

£656/£55

£615/£51

£984/£82

£2432/203

Cost pa/pm Additional Users*

£42/£4

£42/£4

£83/£7

£83/£7

£128/£11

£128/£11 -

Response Time Hours

16

16

8

8

8

8 8

Support Hours Included

8

8

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited
Book-It Office Support a a a a a a a
Book-It On-Line Support   a   a   a a
Telephone Support

a

a

a

a

a

a a
Email Support

a

a

a

a

a

a a
Postal Support

a

a

a

a

a

a a
Forum Support

a

a

a

a

a

a a
Free Return Call Service**     a a a a a
Free Maintenance Releases a a a a a a a
Editions Supported Lite/Pro Lite/Pro Pro Pro Ent Ent Ent
Supported Users Named Named Named Named Any Any Any
New Development Input     a a a a a
Out Of Hours Support***     a a a a a

* Note - prices listed per annum single payment as well as per month by monthly standing order payments. Prices have been rounded to nearest '£' for easy comparison and may therefore vary slightly to prices listed

** - free call return service is limited to standard UK numbers only and excludes special rate numbers such as 0870, 0845 etc and mobiles

*** - out of hours support can be provided by appointment to assist non 9-5 organisations and overseas customers


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Pages designed and maintained by Instinctive Systems Ltd Established in 1991
Last modified 02 Jul 2008